Return & Exchange Policy

Thank you for shopping at Biya! We strive to ensure your utmost satisfaction with our products. Please read our return and exchange policy carefully to understand your options.

Non-Refundable Sale Items: Items purchased on sale are non-refundable. However, exchanges may be considered in certain cases. Please contact our customer service team to discuss your exchange options.
Return Period: You have 7 days from the date of purchase to return eligible items either in-person at our shop or by shipping them back to us.
In-Store Returns: Visit our shop within 7 days of purchase. Please ensure that the item is in its original condition, unworn, and with all tags attached.

Mail-In Returns: If you prefer to ship the item back to us, please contact our customer service team for assistance and provide the following address:

Biya Returns:

Sunset Lane 3, DHA Phase 2,
Karachi, Pakistan

Ensure that the item is securely packaged and include a copy of your original receipt or proof of purchase.

Please note:

Items must be returned in their original condition, unworn, and with all tags attached.
The customer is responsible for any return shipping costs unless the return is due to a mistake on our part.
We recommend using a trackable shipping service for your return to ensure its safe delivery.
For further assistance or inquiries regarding our return and exchange policy, please don’t hesitate to contact our customer service team.

Thank you for choosing Biya!